How to Negotiate in English: The Key Phrases That Matter
The specific English phrases used in business negotiation for anchoring, conceding, holding firm and closing, with notes on tone that matter just as much.
, 2 min read, Sales English
Key takeaways
- English negotiation language relies heavily on conditional phrasing ("if...then", "we could...if") to trade concessions without sounding like you're giving something away for free.
- "That doesn't work for us" is a complete, professional, non-aggressive way to hold a line in English; you don't need a harsher phrase to sound firm.
- Silence after stating a number is a deliberate English-language negotiation tactic. Resist the urge to fill it while you wait for a response, even if the pause feels long.
Negotiating in a second language is where vocabulary pressure is highest, because the stakes are visible and the pace is fast. Here are the phrases that carry the most weight in English business negotiation, organized by what you're trying to do.
Anchoring (stating your position first)
- "Based on what we've discussed, here's where we'd start: [number/terms]."
- "For a deal like this, [number] is typically where we land."
- "Let me put a number on the table so we have something concrete to work from."
Holding firm without sounding aggressive
- "That doesn't work for us, but let's see what would."
- "I hear you, but I can't move on that specific point."
- "That's outside what we can do, is there flexibility on your end elsewhere that could bridge the gap?"
Making a conditional concession
- "If we could move on [X], would that help you move on [Y]?"
- "We could do [concession] if [condition], would that work?"
- "I can get you closer on price if we extend the contract term. Is that worth exploring?"
Asking for their position without giving yours away first
- "Before I throw out a number, what were you thinking?"
- "What would make this an easy yes for you?"
- "Where do you need this to land for it to work on your end?"
Buying time under pressure
- "Let me check on that and come back to you rather than guess."
- "I want to give you an accurate answer, not a fast one, can I follow up by [specific time]?"
- "That's a fair ask. Give me a moment to think through what's actually possible here."
Using silence deliberately
After stating a number or a firm position, stop talking. In English-language negotiation culture, silence after an offer is a deliberate tactic, not an accident: it puts the pressure of the next move on the other side. Resist the very strong urge, common when nervous in a second language, to keep talking to fill the silence, since that talking often ends up conceding something you didn't need to.
Closing the gap
- "We're close. If we meet in the middle at [number], can we shake on this today?"
- "Let's not lose this deal over the last small gap, what if we split the difference?"
- "I think we both want this to work. What's the one thing standing in the way right now?"
Confirming the agreement
- "Just to make sure we're aligned: we agreed on [terms], is that right?"
- "I'll send this over in writing so we're both working from the same understanding."
The tone that matters as much as the words
English business negotiation generally rewards calm directness over either aggression or excessive softening. Phrases like "that doesn't work for us" said in a steady, unhurried tone land as confident. The same words said quickly, with an apologetic tone, land as uncertain, regardless of the vocabulary. If you're translating a more indirect negotiation style from your native language, the biggest adjustment is often not the words but permitting yourself to be this directly clear without softening it further.
Frequently asked questions
- Is it rude to say 'no' directly in an English business negotiation?
- A flat 'no' with no explanation can feel abrupt, but 'that doesn't work for us' or 'we can't do that, but here's what we could do' land as firm and professional, not rude. English negotiation culture tolerates directness better than many learners expect.
- What if I don't know the English word for a specific negotiation term?
- Describe it in plain words rather than pausing to search for the exact term. "The part where you pay less if you commit for longer" gets understood immediately, even without the word "discount tier" or "volume pricing."
- Should I negotiate in writing (email) or out loud when my English is a second language?
- Writing gives you time to phrase things precisely, which can feel safer, but important negotiation nuance (tone, willingness to move) often comes through better on a call. Use email to confirm what was agreed verbally, not as a substitute for the actual negotiation conversation.
Keep reading
Best English Phrases to Close a Sale
, 2 min read, Sales English
The Guide to Negotiation Vocabulary in English
, 2 min read, Sales English
10 Polite Ways to Say No to a Client in English
, 1 min read, Sales English