Most of a B2B purchase happens in rooms the seller never enters. Buyers research on their own, compare notes with peers, and negotiate internally for months before and after any demo. The seller who understands that process sells to the decision; the one who does not sells to a single contact and hopes.
This section follows the buyer's side of the deal: who is in the committee and what each person fears, why consensus is harder than evaluation, how self-serve research changes the first meeting, and what sellers can hand a champion to help them win arguments they will never hear.